General Terms and Conditions of Sale

Preamble / Seller’s Identity / Access to Professional and Commercial Rules (where applicable)

The preamble sets out the purpose of these General Terms and Conditions of Sale. It may also specify, where applicable, that certain products sold on the website are subject to specific terms and conditions of sale. The preamble may also identify the professional and commercial rules that the seller intends to comply with, where applicable.

These terms and conditions include, in particular, the following information:

  • The means of reproducing and archiving these terms and conditions

  • The legal notices of the Uface™ website

  • The general terms of use of the Uface™ website

  • The essential characteristics of the goods offered

  • The various steps to be followed to conclude the online contract

  • The technical means for identifying and correcting errors made when entering data

  • The languages offered

  • The procedures for archiving and accessing the contract

  • The means of consulting the professional and commercial rules to which the seller intends to adhere

  • Legal and contractual warranties

  • Delivery times, costs and procedures

  • Delivery tracking and the costs of distance communication methods

  • Prices

  • Payment methods and security measures

  • Details regarding the exercise of the right of withdrawal

  • The duration of the contract and the validity period of the price

Last updated on 16/03/2025

Uface™ is a service provided by NATIVE LTD
Email: contact@u-face-beauty.com

It is hereby specified that these terms and conditions exclusively govern sales made through the Uface™ website.

These terms and conditions apply to consumers who have full legal capacity. They apply to all orders placed through this website.

Uface™ is not the manufacturer of the goods sold. The characteristics presented (photos, descriptions, etc.) are based on information provided by the supplier. Nevertheless, Uface™ is committed to respecting current quality standards and manufacturing standards.

If the product and/or its characteristics do not correspond to the product received by the customer, we invite you to consult the Uface™ Refund Policy.

These General Terms and Conditions are provided in French.

Section 1 – The Various Steps to Follow to Conclude the Online Contract

Ordering

Online: https://u-face-beauty.com/

You make your selection by browsing the pages of our website. Your selections are added to your shopping cart when you click “Add to Cart.” At any time while browsing our website, you may validate your order by clicking “Checkout.”

Contract Validation

When you click “Checkout,” a confirmation page appears. It summarizes all selected products and options.

On this page, you may either update your cart by changing quantities and/or removing one or more items, or proceed by checking the boxes “I accept the Terms and Conditions of Sale” and “Secure Payment.”

You must verify all information provided in the order form, particularly all information necessary for delivery (delivery address, access code, telephone numbers, etc.).

The prior collection of the internet user's identification information (first name, last name, email address, banking details, etc.) facilitates the steps required to conclude the contract.

The customer may therefore save their contact information by checking the box “Save my information for next time.”

If you do not need to modify the form and wish to continue your order, you must click “Continue to Shipping Method.”

To continue with your order, you must then click “Continue to Payment Method” and then “Place My Order.”

After payment has been made through our secure server (see “Payment”), an acknowledgment of receipt will be displayed. It confirms that your order has been registered and informs you that an order confirmation email will be sent to you as soon as possible.

In the event of a risk relating to product availability, we reserve the right to refuse an order for the same product above a certain quantity (more than 100 units).

Technical Means for Identifying and Correcting Errors

You may identify and correct any errors made when entering your information at any time.

If you notice an error after the contract has been concluded, you must contact us.

Section 2 – Procedures for Archiving and Accessing the Contract

We will archive contracts, purchase orders and invoices on a reliable and durable medium.

You have the right to access these documents for orders with a value equal to or greater than €120.

Section 3 – Legal and Contractual Warranties

Legal Warranties

In accordance with the applicable legal provisions relating to the conformity of goods with the contract and hidden defects (available in Appendix 1 of these terms and conditions), we will refund, repair or replace any product that appears to be defective, damaged or unsuitable, or that does not correspond to your order.

We will also reimburse all return shipping costs upon presentation of supporting evidence (photos, videos, etc.).

Where applicable, we invite you to read our Refund Policy.

Liability

We do everything possible to ensure your satisfaction. We are responsible for the proper performance of these General Terms and Conditions.

However, our liability cannot be incurred in the event of an unforeseeable event, force majeure, an unforeseeable and unavoidable act by a third party to the contract, or the non-compliance of the product with foreign legislation when delivery is made to a country other than France.

Section 4 – Delivery Times, Costs and Procedures

Delivery Procedures

We will deliver the products to the address indicated in the order form.

Delivery Time

We will deliver your order no later than the date indicated in your order confirmation email (17 to 21 business days).

In the event of a delivery delay, we will inform you by email as soon as possible and will propose a new delivery date.

If the ordered product is unavailable, we will inform you as soon as possible. We will offer you a product of equivalent quality or price.

Delivery Costs

Delivery costs vary depending on the products ordered.

Delivery Tracking

You may contact us by email with any questions regarding your delivery.

Nevertheless, we remind you that we offer the “Order Notification” service, which provides you with real-time notifications regarding the status and progress of your order (on average, one notification every two days).

Section 5 – Price

The prices of our products are indicated in euros, including all applicable taxes.

You must also verify whether the products you order may legally be imported or used in the destination country.

Section 6 – Payment Methods and Security Measures

We only charge your payment when your order is shipped. You may therefore freely cancel your order as long as it has not been handed over to our carrier for shipment.

Once your order has been handed over for shipment, you will receive an email informing you that your payment will be charged.

Nevertheless, in some cases, payment may be charged when the contract is concluded.

Payment Methods

You have several payment methods available for purchases made on Uface™.

Bank Cards

Payment may be made using the secure banking servers of our payment partners, STRIPE, including:

  • Visa

  • MasterCard

  • American Express

  • Other bank cards

This means that no banking information concerning you passes through our website.

Payment by bank card is therefore fully secured. Your order will be registered and validated as soon as payment has been approved by your bank.

Security

Payments made through our website are protected by a security system.

We use the SSL (Secure Sockets Layer) protocol to encrypt credit card information.

To protect you against potential unauthorized access, we do not store bank card numbers on our computer servers.

Section 7 – Satisfaction Guaranteed or Money Back: Exercise of the Right of Withdrawal

In accordance with applicable legal provisions, within 14 days following receipt of your product, you may exercise your right of withdrawal.

You do not have to provide any reason or pay any penalty.

Except for return shipping costs, which remain your responsibility, we will refund all amounts paid no later than 30 days following your withdrawal request.

At our proposal, you may also choose another method of reimbursement.

In accordance with applicable legal provisions, the right of withdrawal cannot be exercised for products made to order according to the consumer's specific specifications, or for audio, video or computer software recordings that have been unsealed by the customer.

Section 6 – Contract Duration and Price Validity

The products remain the full property of Uface™ until the price has been paid in full through PayPal or Stripe.

Our price offers are valid only within the limits of both the validity period of the relevant offer and available stock.

Our offers for goods and prices are valid when they are displayed online on the website on the date the order is placed.

Section 7 – Applicable Law / Competent Jurisdiction

These terms and conditions are governed by French law.

In the event of a dispute, whether concerning substance or form, the French courts shall have exclusive jurisdiction.

Section 8 – Contact Us / Customer Service

If you wish to contact us, our customer service department is available at:

contact@u-face-beauty.com

Section 9 – Personal Information

We collect your personal information for the purpose of managing your orders and maintaining our commercial relationship with you.

In accordance with the French Data Protection and Civil Liberties Act of January 6, 1978, you have the right to access, delete, rectify and object to the processing of your personal data.

Simply contact our Customer Service department online, providing your first name, last name, email address, postal address and, if possible, your customer reference.

Please see our Privacy Policy.

Section 10 – Supplier & Owner Agreement

a. The supplier and the owner of the online store shall each be referred to individually as a “Party” and collectively as the “Parties.”

b. The supplier manufactures and supplies various products.

c. The owner of the online store operates one or more websites that facilitate the search for, purchase of and payment for various products from various suppliers.

d. The Parties wish to establish a dropshipping cooperation arrangement, which is a retail delivery method whereby the owner of the online store does not keep the goods in stock but directly forwards the final customer's orders and shipping details to the supplier, who then ships the goods directly to the final customer.

The owner of the online store shall, in connection with its aforementioned business activities, act as an intermediary facilitating the purchase and payment of the supplier's products by final customers.

The supplier shall ship these products directly to the purchaser.

The owner of the online store will therefore neither receive nor import the products and will only inform the supplier of purchase orders that have been placed.

f. Furthermore, the owner of the online store acts as the representative of the final customers and shall therefore be their primary point of contact.

The owner of the online store will make payment on behalf of the final customer and handle returns of products purchased on behalf of final customers.

Appendix 1 – Provisions of the French Consumer Code Concerning the Legal Guarantee of Conformity

Article L211-4

The seller is required to deliver goods that comply with the contract and is liable for any lack of conformity existing at the time of delivery.

The seller is also liable for defects resulting from packaging, assembly instructions or installation when the seller is responsible for such installation under the contract or when it has been carried out under the seller's responsibility.

Article L211-5

For goods to conform to the contract, they must:

1° Be fit for the purpose normally expected of similar goods and, where applicable:

  • correspond to the description provided by the seller and possess the qualities that the seller presented to the purchaser in the form of a sample or model;

  • possess the qualities that a purchaser may legitimately expect in view of the public statements made by the seller, the producer or the seller's representative, particularly in advertising or labeling;

2° Or possess the characteristics defined by mutual agreement between the parties or be suitable for any specific purpose sought by the purchaser, brought to the seller's attention and accepted by the seller.

Article L211-6

The seller is not bound by the public statements made by the producer or the producer's representative if it is established that the seller was unaware of them and was not reasonably in a position to know them.

Article L211-7

Lack of conformity appearing within six months of delivery of the goods is presumed to have existed at the time of delivery, unless proven otherwise.

The seller may rebut this presumption if it is incompatible with the nature of the goods or the alleged lack of conformity.

Article L211-8

The purchaser is entitled to require that the goods conform to the contract.

However, the purchaser may not challenge conformity on the basis of a defect that they knew or could not reasonably have been unaware of when entering into the contract.

The same applies when the defect originates from materials supplied by the purchaser themselves.

Article L211-9

In the event of a lack of conformity, the purchaser may choose between repair and replacement of the goods.

However, the seller may refuse to proceed according to the purchaser's choice if that choice results in a cost that is manifestly disproportionate compared with the other option, taking into account the value of the goods or the significance of the defect.

The seller must then proceed, unless impossible, according to the option not chosen by the purchaser.

Article L211-10

If repair and replacement of the goods are impossible, the purchaser may return the goods and receive a refund of the price, or keep the goods and receive a partial refund.

The same option is available:

1° If the solution requested, proposed or agreed upon pursuant to Article L. 211-9 cannot be implemented within one month following the purchaser's complaint;

2° Or if such a solution cannot be implemented without major inconvenience to the purchaser, taking into account the nature of the goods and the intended use.

However, termination of the sale cannot be ordered if the lack of conformity is minor.

Article L211-11

The application of Articles L. 211-9 and L. 211-10 shall be carried out at no cost to the purchaser.

These provisions do not prevent the award of damages.

Article L211-12

Any action resulting from a lack of conformity must be brought within two years from the date of delivery of the goods.

Article L211-13

The provisions of this section do not deprive the purchaser of the right to bring an action based on hidden defects as provided for in Articles 1641 to 1649 of the French Civil Code, or any other contractual or non-contractual action recognized by law.

Article L211-14

The final seller may exercise a recourse action against successive sellers or intermediaries and the producer of the tangible movable property, in accordance with the principles of the French Civil Code.

Appendix 2 – Provisions of the French Civil Code Concerning the Guarantee Against Hidden Defects

Article 1641

The seller is bound by a guarantee against hidden defects in the goods sold that render them unfit for the use for which they are intended, or that so substantially reduce such use that the purchaser would not have acquired them, or would have paid a lower price, had they known of the defects.

Article 1642

The seller is not liable for apparent defects that the purchaser was able to identify themselves.

Article 1642-1

The seller of a building under construction may not be released from liability, either before acceptance of the works or before the expiry of one month following the purchaser's taking possession, for construction defects or apparent defects of conformity.

There shall be no termination of the contract or reduction in price if the seller undertakes to repair the defects.

Article 1643

The seller is liable for hidden defects even if they were unaware of them, unless they have stipulated that they shall not be liable for any warranty.

Article 1644

In the cases provided for by Articles 1641 and 1643, the purchaser may choose either to return the goods and receive a refund of the price, or to keep the goods and receive a partial refund of the price, as determined by experts.

Article 1645

If the seller was aware of the defects in the goods, the seller is liable, in addition to refunding the price received, for all damages suffered by the purchaser.

Article 1646

If the seller was unaware of the defects, the seller shall only be required to refund the price and reimburse the purchaser for the expenses incurred in connection with the sale.

Article 1646-1

The seller of a building under construction is liable, from acceptance of the works, for the obligations to which architects, contractors and other persons bound to the project owner by a contract for the performance of works are themselves subject pursuant to Articles 1792, 1792-1, 1792-2 and 1792-3 of the French Civil Code.

These warranties benefit successive owners of the building.

There shall be no termination of the sale or reduction in price if the seller undertakes to repair the damage defined in Articles 1792, 1792-1 and 1792-2 of the French Civil Code and to assume the warranty provided for in Article 1792-3.

Article 1647

If the goods affected by defects are destroyed as a result of their poor quality, the loss shall be borne by the seller, who shall be liable to the purchaser for reimbursement of the price and for the other compensation referred to in the two preceding articles.

However, any loss resulting from an unforeseen event shall be borne by the purchaser.

Article 1648

An action based on latent defects must be brought by the purchaser within two years from the discovery of the defect.

In the case provided for by Article 1642-1, the action must be brought, failing which it will be time-barred, within one year from the date on which the seller may be released from liability for apparent defects or lack of conformity.

Article 1649

The provisions of Article 1648 do not apply to sales made by judicial authority.