Shipping policy
SHIPPING POLICY
At Demo, we do our utmost to ensure a smooth, fast, and reliable shopping experience.
1. Order Processing All orders are processed and shipped within 48 or 72 business hours following payment confirmation. Once your order has shipped, you will receive tracking information to monitor its delivery progress, provided tracking is available.
2. Delivery Times Estimated delivery time is typically 7 to 14 business days. These timeframes are estimates and may vary depending on the destination country, local carriers, peak periods, or exceptional circumstances. In rare instances—such as adverse weather, logistics delays, customs inspections, or temporary inventory shortages—delivery may take longer.
3. Shipping Rates Shipping fees are calculated and displayed at checkout before payment confirmation. When free shipping promotions are active, the eligibility terms are clearly displayed on our store.
4. Order Tracking When a tracking number is assigned to your order, it will be emailed to you so you can follow its transit. Please allow 2 to 3 business days after dispatch for tracking details to update in the carrier's system.
5. Shipping Address Customers are responsible for ensuring that all shipping details provided at checkout are accurate and complete. Please carefully review your recipient name, address, city, postal code, and phone number before placing your order. If a package is returned to us due to an incorrect or incomplete address, additional shipping fees may apply to re-ship your item.
6. Delayed, Lost, or Damaged Packages If your shipment appears delayed or you encounter any issue with delivery, please contact our customer support team so we can assist you. If your package arrives visibly damaged, please take clear photos of both the outer packaging and the products inside, and contact us promptly.
7. Multi-Item Orders If your order contains multiple products, items may be dispatched in separate shipments if they are fulfilled from different logistics hubs or warehouses. Consequently, you may receive multiple tracking numbers and deliveries for a single order.
8. Customer Support For any questions regarding your order or delivery status, please contact our customer care team via WhatsApp: WhatsApp: +1 217 416 3375 Email: contact@demoshoop.com
We will do our best to reply as promptly as possible.
Last updated: September 2026