Return policy
REFUND POLICY
Preamble
Our return policy lasts 14 days. If 14 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition in which you received it. It should also preferably be in its original packaging.
The above eligibility requirements may differ if your item is defective or damaged upon receipt of the package. In this case, please follow the procedure described in the section regarding exchanges below.
Section 1 – Refunds (if applicable)
Once your return has been received and inspected, we will send you an email to notify you that we have received your returned item.
We will also notify you of the approval or rejection of your refund.
If your refund is approved, it will be processed and a credit will automatically be applied to your credit card or original method of payment within a certain period of time.
Section 2 – Late or Missing Refunds (if applicable)
If you have not yet received a refund, first check your bank account again.
Then contact your credit card company, as it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted to your account.
If you have completed all of these steps and you still have not received your refund, please contact us at:
Section 3 – Sale Items (if applicable)
Only regularly priced items may be refunded. Unfortunately, sale or discounted items cannot be refunded.
Section 4 – Exchanges (if applicable)
We only replace items if they are defective and/or damaged.
If you need to exchange an item for the same item, please email us at:
In your email, please include your order number (or a copy of the invoice) and proof of the defect or damage, such as a photo or video showing the defective and/or damaged item.
Please then send your item to the address indicated on the packaging of your parcel.
Section 5 – Shipping
To return your product, you must first contact us by email at:
Customer Address
You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary (24 to 37 business days).
If you are shipping an item valued at more than €75, you should consider using a trackable shipping service or purchasing shipping insurance.
We do not guarantee that we will receive your returned item.